Lacking a sufficient gap, the warm air from the case is unable to escape properly and this can lead to a build-up of heat. When crashes are related to an overheating power supply, they are usually caused by tripping the over temperature protection (OTP).Įnsure a gap of at least 20cm exists between the rear of the computer and the nearest obstruction (wall, desk, etc.). This measure may also prove successful when you do not use overclocking. Try loading the “default settings” in your BIOS, save these and check whether the system now runs without crashes. In our experience the most common cause for this problem is badly setup overclocking. Sporadic system crashes can be caused by faulty hardware or by faulty software. This behavior may result from a variety of causes.
To eliminate the possibility that the problem is caused by external interference, we recommend you first disconnect all peripheral devices that are not directly needed to start the computer (printer, display, keyboard, etc.) and detach connectors for components (HDD, SSD, graphic card, USB panel for the case etc.) from the motherboard. We are unable to rule out the possibility of a fault in the power supply. Please get in touch with the motherboard manufacturer and describe the problem to them.ĭid this explanation solve the problem? No If the alternative system starts using the power supply then there appears to be a fault in one of the components you tested it with. If you have the possibility, we advise you to test the power supply in an alternative system.įor this connect the power supply using the main 24-pole ATX connector or the EPS 12V CPU P4(P8) to another motherboard. Unfortunately, further elimination of the fault is not possible with just this system. If the computer now starts it may be determined, by a subsequent process of elimination, which component is causing the non-starting. The only components that remain connected to the motherboard should be the main 24-pole ATX connector or EPS 12V CPU P4 (P8), the CPU, and one main memory bank. To eliminate the possibility that the problem is caused by external interference, we recommend you first disconnect all peripheral devices that are not directly needed to start the computer (printer, display, keyboard, etc.) and detach connectors for components (HDD, SSD, graphics card, USB panel on the PC case etc.) from the motherboard.
The use of cables from other models or earlier series, including cables from other manufacturers, can give rise to this behavior. Please note that only cables for the power supply that are approved by be quiet! should be used.
If you purchased a power supply with modular cable management, use of the wrong cable is frequently responsible this behavior. It could be prompted by a short circuit or fault current in the system, for example. This behavior occurs when a protective circuit in the power supply is triggered.
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